Bad incidents are part of life, and we all have them. This is a broad topic, and we cover what this process looks like in general terms, no matter what happened. So what is a bad incident? Bad incidents are stressful scenarios when, for whatever reason, the stress of the situation becomes directed on to a person, even when they were trying to help. This course speaks candidly about how these incidents happen, the stages to take for smooth recovery, and what we can learn to improve our responses in the future.