Terms of Use

Avian Behavior International Digital Services Policies


Under our 30-day Money Back guarantee, Annual Members  are eligible for a refund if your request is made within 30 days of original purchase.

Office Hours

Our office is open for account queries 8am -5pm Pacific Monday through Friday where you can reach us at support@avianbehaviorlab.com  The office is closed on major US holidays. You can cancel your subscription at your convenience any time at My Accounts.


The membership model is a subscription based system. All memberships are automatically renewing and must be cancelled before the next payment is processed. Avian Behavior International is based in California, USA and memberships are in US Dollars (USD).

Trial Period

The free trial is available with the coupon code AVIAN. Before the end of the fourteen days, if you do do wish to be charged for an annual membership, you must cancel your membership. The annual membership will automatically be charged once your fourteen days are complete.


Memberships are individual only and for only one user. Facility memberships allow for more than one user and provide sub accounts. If Avian Behavior International determines more than one user is utilizing an individual account, it reserves the right to terminate the membership account without a refund.

All memberships automatically renew unless the user cancels or requests to cancel their membership. It is the member’s responsibility to do so.


Members can contact us for the easiest way to receive member discounts on selected products.

Premium members must have an active membership for 60 days before receiving discount for live workshop events.

Membership fees are subject to change. We may at any time amend these Terms and Conditions. Such amendments are effective immediately upon notice to you by us posting the new Terms and Conditions on this Site. Any use of the Site or Service by you after being notified means you accept these amendments. We reserve the right to update any portion of our Site and Service, including these Terms and Conditions, at any time. We will post the most recent versions to the Site and list the effective dates on the pages of our Terms and Conditions.


Anyone removed from the community for inappropriate behavior including but not limited to bullying, profanity, spamming, or self-promotion will be removed and no refund will be issued. Full Community Guidelines are posted in every forum.


The purchase of a digital product or service is for use by the purchaser only and registration information should not be forwarded on to third parties; doing so may hinder your own access, as entry is by prior registration only. Similarly, the materials and replay of webinars are for use by the purchaser only and should not be forwarded on to third parties.

Responsibility for the confidentiality and security of course or membership registration information and event materials issued by Avian Behavior International on the Avian Behavior Lab website (https://avianbehaviorlab.com) lies with the registrant. If you believe that a third party has obtained details in an unauthorized manner, please promptly notify Avian Behavior International.

Digital services may contain links to other websites over which Avian Behavior International LLC has no control. Avian Behavior International LLC on its website https://avianbehaviorlab.com and https://avian-behavior.org makes no representations about the accuracy of information contained on those websites. We are not liable for the content on those websites

Registration for a webinar event may be cancelled up to 48 hours prior to the event. No refunds will be issued wthin 48 hours of the webinar start time.

If for any reason, the presentation is required to be cancelled by Avian Behavior International LLC and or on the Avian Behavior Lab, a notification email will be sent as soon as possible.

The virtual event facility includes a feature that allows audio and any documents and other materials exchanged or viewed during the session to be recorded. By joining a session, you automatically consent to such recordings. If you do not consent to the recording, please contact Avian Behavior International to discuss your concerns in good time prior to the web-event date.

Web-event participation may require you to configure your software settings on your web-device upon first use or require you to download the software for your operating system. Software can be manually downloaded by visiting Zoom. Please note that you may require administrator privileges on your computer to be able to manually install software.

All digital service materials remain copyright of the Avian Behavior International LLC . They must not be distributed to any third party at any time or in any form without written permission from Avian Behavior International LLC .


We endeavor to describe and display the Service as accurately as possible. While we try to be as clear as possible in explaining the Service, please do not accept that the Site is entirely accurate, current, or error-free. From time to time we may correct errors in pricing and descriptions. We reserve the right to refuse or cancel any order with an incorrect price listing.


We claim no intellectual property rights over the material you supply to Avian Behavior International LLC. You retain copyright and any other rights you may rightfully hold in any content that you submit through the Site or Service. Content you submit to Avian Behavior International LLC remains yours to the extent that you have any legal claims therein. You agree to hold Avian Behavior International LLC harmless from and against all claims, liabilities, and expenses arising out of any potential or actual copyright or trademark misappropriation or infringement claimed against you. By posting material on the Site, you grant us a worldwide, nonexclusive, irrevocable license to use the material for promotional, business development, and marketing purposes.

You consent to recordings being made of calls or webinars provided as part of the Service. You consent to your name, words, voice, and likeness being used by Avian Behavior International LLC for promotional, business development, and marketing purposes, without compensation to you.  We will make reasonable effort to secure your written permission before using and distributing recordings, print materials, audio, or visual representations that refer to you.


The Site and Service contain intellectual property owned by Avian Behavior International LLC, including trademarks, copyrights, proprietary information, and other intellectual property. Avian Behavior International LLC’s copyrighted and original materials are provided to you as part of the Service for your individual use only and a single-user license. All intellectual property, including Avian Behavior International LLC’s copyrighted materials shall remain the sole property of Avian Behavior International LLC. No license to sell or distribute our materials is granted or implied. The techniques, procedures, and principles used to train animals on this site are guided by humane and progressive science-based principles, and many of these techniques are developed by the staff of Avian Behavior International LLC and Hillary Hankey. Crediting Avian Behavior International, or where applicable, the originating party of the techniques as cited, is an important tenet of scientific procedures and principles and necessary for the growth of humane animal training.

You may not modify, publish, transmit, participate in the transfer or sale of, create derivative works from, distribute, display, reproduce or perform, or in any way exploit in any format whatsoever any of the Site or Service Content or intellectual property, in whole or in part, without our prior written consent. This includes but is not limited to sharing material with others, posting excerpts of material on any social media, blogging about the material, or in any other way that would reasonably appear to share the Site or Service’s information with a non-member. We reserve the right to immediately remove you from the Service, without refund, if you are caught violating this intellectual property policy.

Acceptable Use

You agree to use our website only for lawful purposes, and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of the website. Prohibited behavior includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content or disrupting the normal flow of dialogue within our website.

You must not use our website to send unsolicited commercial communications. You must not use the content on our website for any marketing related purpose without our express written consent.

Restricted Access

Access to parts of our website is restricted and we provide you with a username and password for you to access restricted areas of our website. You must ensure that both your username and password are kept confidential and you are not permitted to share these, or any protected content, with other people.


We endeavour to describe and display the Service as accurately as possible. While we try to be as clear as possible in explaining the Service, please do not accept that the Site is entirely accurate, current, or error-free. From time to time we may correct errors in pricing and descriptions. We reserve the right to refuse or cancel any order with an incorrect price listing.


You shall not upload, post or otherwise make available on the Site any artwork, photos, or other materials (collectively “Materials”) protected by copyright, trademark, or other proprietary right without the express written permission of the owner of the copyright, trademark, or other proprietary right, and the burden of determining that any Materials are not so protected rests entirely with you. You shall be liable for any damage resulting from any infringement of copyrights, trademarks, or other proprietary rights, or any other harm resulting from such a submission. For all Materials submitted by you to the Site, you automatically represent or warrant that you have the authority to use and distribute the Materials, and that the use or display of the Materials will not violate any laws, rules, regulations, or rights of third parties.

Use of Testimonials

In accordance to with guidelines concerning the use of endorsements and testimonials in advertising, please be aware of the following:

Testimonials that appear on this site are actually received via text, audio or video submission. They are individual experiences, reflecting real life experiences of those who have used our products and/or services in some way. They are individual results and results do vary. We do not claim that they are typical results. The testimonials are not necessarily representative of all of those who will use our products and/or services.

The testimonials displayed in any form on this site (text, audio, video or other) are reproduced verbatim, except for correction of grammatical or typing errors. Some may have been shortened. In other words, not the whole message received by the testimonial writer is displayed when it seems too lengthy or not the whole statement seems relevant for the general public.

Avian Behavior International is not responsible for any of the opinions or comments posted on https://avian-behavior.org and https://avianbehaviorlab.com. Avian Behavior Lab is not a forum for testimonials, however provides testimonials as a means for customers to share their experiences with one another. To protect against abuse, all testimonials appear after they have been reviewed by management of Avian Behavior International. Avian Behavior International does not share the opinions, views or commentary of any testimonials on https://avianbehaviorlab.com and https://avian-behavior.org – the opinions are strictly the views of the testimonial source.

Disclaimer and Limitation of Liability

Avian Behavior International makes no representations, warranties, or assurances as to the accuracy, currency or completeness of the content contain on this website or any sites linked to this site.

All the materials on this site are provided ‘as is’ without any express or implied warranty of any kind, including warranties of merchantability, noninfringement of intellectual property or fitness for any particular purpose. In no event shall Avian Behavior International or its agents or associates be liable for any damages whatsoever (including, without limitation, damages for loss of profits, business interruption, loss of information, injury or death) arising out of the use of or inability to use the materials, even if Avian Behavior International has been advised of the possibility of such loss or damages.

Other websites

Our website contains links to other websites. This privacy notice only applies to this website so when you link to other websites you should read their own privacy notices.

How to contact us

Please contact us at support@avianbehaviorlab.com if you have any questions about our privacy notice or information we hold about you.